1. Cash payment

• Cash payment in our office at address Vukice Mitrovic 1, 85315 Sveti  Stefan,Montenegro

2. Payment by money order on agency's bank account:

• In order to make na correct payment to our bank account you need this details:
• Customer: first name and last name of reservation holder with address
• Money transfer instructions / Below are the following instructions:     

          Download Microsoft Office Word file:.....  Bank Instructions for customer.doc

          Download PDF file:.............................  Bank Instructions for customer.pdf

• Payment details: Reservation of «accommodation» - reservation number 
• Important note: Overall cost of money transfer payment paid by the customer. The payers and recipients bank transfer fees are covered entirely by the client.

3. On-line credit card payment:

          VISA, MASTERCARD & MAESTRO

• Confidentiality of your information is protected and secured by using SSL encryption. Pages for web payment are secured by using Secure Socket Layer
  (SSL) protocol with 128-bit data encryption. SSL encryption is a data coding procedure for prevention of unauthorized access during data transfer.
  This enables a secure data transfer and prevents unauthorized data access during communication between user and Webteh WebPay Payment Gateway and vice versa.
  Webteh WebPay Payment Gateway and financial institutions exchange data by using their virtual private network (VPN) which is also protected from unauthorized access. Webteh is PCI DSS Level 1 certified payment service provider. Credit card numbers are not stored by Merchant and are not available to unauthorized personnel.

• Personal data gathering and protection statement
  
  We are committed to provide service of protection of our customer's personal data in a way that we collect only essential basic information about our buyers that are necessary for fulfilling our obligations. We also inform our customers about the way we collect information and regularly give customers an option about how their information will be used, including the possibility to decide whether their name should be included or omitted from the lists used for marketing campaigns.
  All user information are strictly guarded and are available only to the employees who need those information for completing the job. All our employees and business partners are responsible to follow the principles of confidentiality protection.

4. Off-line credit card payment:

        VISA, MASTERCARD & MAESTRO

• By using our offline credit card payment, you choose the terms of payment. By faxing us the Credit card authorisation Form, we are given authorization to charge the complete amount according to the chosen terms of payment The amount is stated in Euro.
• All payments will be effected in Montenegrin currency - Euro.
• When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion there is a possibility of a slight difference from the original price stated in our web site.

            One Time Credit Card Payment Authorization Form:

• Download Microsoft Office Word file:..... Auth_Form-one-time-payment.doc
• Download PDF file:.............................  Auth_Form-one-time-payment.pdf

5.You have two options when using Western Union

-Visit www.WesternUnion.com

• Select the "Money Transfer" Option and follow the on screen directions You can pay with a bank debit card or credit card.
• Western Union will charge you a money transfer fee.
• Send total cost with shipping included as seen in your invoice.

-Visit a local Western Union agency

• Fill out the necesarry "Send Money" form, ask agent if you need assistance They will require a valid ID.
• You can pay with cash, a bank debit card or credit card. 
• Western Union will charge you a money transfer fee.
• Send total cost with shipping included as seen in your invoice.

-Using either method, provide the information about receiver.

• If Western Union asks you about purpose of sending money tell them that are for your relatives (family) or for a friend in need (they dont allow sending money for commercial purposes). They dont need or have any right to know what you may need to send money over seas for. For safety please do not include any notes on the transaction such as our web site name or any product names.

-Once payment has been sent, simply reply to email and fill in following info:

• The Money Transfer control number (MTCN):
• Western Union sender's name (name of the person who paid money):
• Western Union sender's last name (last name of the person who paid money):
• Country where it was wired from (your country):
• Exact amount and currency wired (without Western Union fee):
• Order Number
• Complete postal address

CUSTOMER SERVICE

OUR CUSTOMER SERVICE IS AT YOUR DISPOSAL:

Working hours:

• Monday - Friday: 08:00 - 20:00 h
• Saturday: 09:00 - 14:00 h

Contact:

• Telephone (+382 33) 468-196 fax (+382 33) 468-150
• Infoline (382 69) 456-772
• e-mail: cipa@t-com.me, cipa1@t-com.me

GENERAL INFORMATION ABOUT COMPANY

FULL NAME OF COMPANY:
• Društvo sa ograničenom odgovornošću za turizam, ugostiteljstvo i trgovinu „CIPA" - Sveti Stefan
• PJ Turističa agencija „Cipa Travel"-Rješenje Ministarstva Turizma Republike Crne Gore br.05-1235/2

REGISTER NUMBER - PRIVREDNI SUDA PODGORICA: 5-0107952/010
ADDRESS: Vukice Mitrović Str. 1 - 85315 Sveti Stefan, Montenegro
VAT IDENTIFICATION NUMBER - PIB: PIB - 02133946
VAT REGISTRATION NUMBER: PDV Reg.br. 81/31-00037-4